Information about Sagejoy

Privacy policy

Sagejoy's Privacy Policy

Last update: Feb 2020

You privacy is important to us. Please read this privacy policy carefully to understand how we use your personal information. 

Sagejoy is an online, peer-to-peer marketplace for connecting both unlicensed, non-professional lifestyle advisors and accredited psychological, social worker and other therapists with prospective clients. We collect and use information collected about you through the use of our online services and by our website solely for the purposes set out in this Policy. If you do not agree with this Privacy Policy, do not to use the website or terminate your registered account with Sagejoy.com (the “Site” or “Sagejoy”). By accessing or using this Site, you agree to this Policy. 

Use of personal information

We do not collect any personal information about you unless you voluntarily provide it to us. Personally identifiable information is collected from Sagejoy users to make possible use of the Sagejoy platform and services, communication among registered users, and billing. Contact information of users is stored in order to enable communications between service providers ((“Sage Mentors,” “Sages,” or “Mentors”) and “Licensed Professionals”) and prospective clients or patients (“Users”) (collectively the “Members”). Financial information is collected and stored only by our payment processing vendor, as discussed below.

Except for a Member’s name (first name and first initial of surname), the publication of all personal information on our Site is completely at a Member’s own discretion and will be publicly viewable to non-registered persons. Member profiles and listings will be visible to anyone logged in on the Site and also will be visible to non-registered, non-logged in persons. Member profiles and listings may be accessed or shared by followers as well as third parties such as search engines, content aggregators, social media sites and news sites. 

By completing our online registration processes, Users, Sage Mentors and Licensed Processionals are specifically agreeing to receive communication from us by e-mail, postal mail, SMS (text message) and telephone. In addition to the personal information requested during the registration process, other information collected automatically includes (but is not limited to) IP address, browser type, time and date of use, and any activity performed while on our Site or using our platform and services.

Categories of Information Collected

The following types of personally identifiable information may (but not always) be requested by and stored by Sagejoy on cloud-based servers provided by third parties:

      • Name, email address, gender, language spoken, religious traditions followed under, issue experienced, achievements, who “you are” such as a bride, groom, friend, etc.
      • Username, password (stored in encrypted format)
      • The description text that the Member may write about him/herself
      • Occupation, employment, education and, as applicable, professional licenses and certifications
      • Photos uploaded
      • Offers and requests the Member has posted to the Sagejoy platform
      • Given and received feedback and badges
      • Payment account(s) and related financial information
      • IP address, page views and other technical and browsing data collected automatically

Sharing between Users, Sage Mentors and Licensed Professionals 
To help facilitate appointments, bookings and other interactions between Users, Sage Mentors and Licensed Professionals, we need to share certain personal information with other registered Members of the Site, as it is necessary for the adequate performance of Sagejoy interactive marketplace, as follows: 

      • Name (for Members, first name and first letter of surname only), email address, gender, language spoken, religious traditions followed under, issue experienced, achievements, who “you are” such as a bride, groom, friend, etc.
      • The description text that the Member may write about him/herself
      • Photos uploaded
      • Listings and profiles posted to the Sagejoy platform
      • Availability calendar
      • Gender desired to be matched with
      • Preferred communication method with other Members
      • Given and received feedback, reviews, ratings, and badges
      • Conversations or messages utilizing the Site messaging or conversation system (viewable only between the relevant interacting Members, not viewable publicly to parties or Members not directly interacting in the conversation)


Sale of Personal Information

Sagejoy will not sell, rent or license the personally identifiable information that you submit in your registration for our services. In order to make Sagejoy more useful to all Members, we collect and analyze aggregated, non-personal, statistical information about subscribers and visitors. From time to time we share this information, in aggregate and de-identified form only, with third parties. This information reveals nothing about individual Member and visitors to the Site and is only used to communicate demographic and behavioral understandings of our customers and visitors internally and to potential advertisers, business partners and investors.

Payment Information

Our Site’s payment processor is Stripe.com. They provide us with the online payment processing application platform that allows us to sell our products and services to you.

Your financial data is maintained and encrypted through Stripe’s data storage and payment processing application. We do not retain, transfer or otherwise disclose any financial or personally identifiable information you supply to us through Stripe for purposes of payment transactions. When you enter financial information (such as credit card information) into our system, that information is sent to our payment processor in an encrypted form (with Secure Socket Layer (SSL) technology) and not stored on our servers. This information will not be sold or shared with any third party other than the trusted transaction processing partner, Stripe, that we use to complete online financial transactions. You should check Stripe’s privacy policy to ensure you are informed about and comfortable with their privacy practices before booking appointments on our Site.

Law Enforcement
Sagejoy may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sagejoy or the Site; (b) protect and defend the rights or property of Sagejoy; or (c) act under exigent circumstances to protect the personal safety of Members of Sagejoy or the public. 

Use of Cookies 
The Site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. 

One of the purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Sagejoy pages, or register with Sagejoy site or services, a cookie helps Sagejoy to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Sagejoy website, the information you previously provided can be retrieved, so you can easily use the Sagejoy features that you customized. 

Sagejoy also uses third party cookies for statistical purposes to compile anonymous, aggregated statistics, such as to estimate number of users and detect which parts of the Site users find most useful, and identify features that could be improved. For such purposes, we use third party cookies, such as Google Analytics, to help analyze how our users use the Service. The technical usage information (including IP address) generated by the cookie regarding use of the Site is transmitted to such third parties to compile statistical reports.

Sagejoy may also use third party cookies for marketing purposes to collect information about a user’s browsing habits and to remember visits in order to make advertising more relevant to that user’s and to his or her interests. These cookies are usually placed by third party advertising networks and social media providers, such as Doubleclick, Google Adwords, Facebook Ads and Twitter. 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sagejoy platform and services or other websites you visit. 

Transfers of the information outside the EU and the European Economic Area
For Members located in European Union member states, some or all of your personal information may be stored on a server that is located outside of the European Economic Area. Sagejoy does not operate its own servers. Our Site is powered by Sharetribe (“the Third Party SaaS Provider”), which is compliant with the EU’s General Data Protection Regulation (“GDPR”) and has represented (a) that it is a member of the Privacy Shield framework developed by the U.S. Commerce Department, and (b) that neither the Third Party SaaS Provider nor its subcontractors will transfer personal data outside of EU/EEA without adequate safeguards required by the GDPR, such as standard contractual clauses. You should check the Third Party SaaS Provider’s privacy policy to ensure you are informed about and comfortable with their privacy practices before registering with or booking appointments on our Site.

Data Access and Portability
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). We will comply with all such appropriate requests no later than the legally-mandate deadline.

Data Retention and Erasure
We generally retain your personal information for as long as is necessary for the performance of the relationship between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely. Please note that if you request the erasure of your personal information:
      •  We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention, enhancing safety, and billing. For example, if we suspend a Sagejoy account for fraud or safety reasons, we may retain certain information from that Sagejoy account to prevent that person from opening a new Sagejoy account in the future.
      • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Sagejoy may keep some of your information for tax, legal reporting and auditing obligations.

Information you have shared with others (e.g., reviews, conversations with others, transactions you've made) may continue to be publicly visible on the Sagejoy platform even if your Sagejoy account is cancelled. However, your name will no longer be displayed next to this information.

Because we maintain the Sagejoy platform on the Third Party SaaS Provider to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

Links 
This Site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Children
Sagejoy is an interactive, online service that makes it faster and easier for Users to find and hire mentors, coaches, life and personal counselors and licensed professionals based on their own, personal preferences. Sagejoy is not targeted, intended or expected to be of use to children. Sagejoy does not use any information about consumers where we have actual knowledge that a child is less than 18 years of age.

This Policy may change from time to time; any changes we make to this Policy will be posted on this Site. Changes to this Policy are effective as of the stated “Last Updated” date. Your continued use of the Site after we make changes will constitute acceptance of, and agreement to be bound by, those changes, so please check the Policy periodically for any updates or changes.