Information about Sagejoy

Terms of use

Terms of Use

Last update: Feb 2020


DO NOT USE THIS SITE FOR EMERGENCY MEDICAL OR MENTAL HEALTH NEEDS. IF YOU EXPERIENCE A MEDICAL OR MENTAL HEALTH EMERGENCY, CALL 911 OR IMMEDIATELY GO TO THE NEAREST EMERGENCY ROOM. 

IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS, OR IF YOU BELIEVE THAT YOU OR ANY OTHER PERSON MAY BE A DANGER TO THEMSELVES OR OTHERS, YOU MAY NOT USE THIS SITE BUT INSTEAD SHOULD IMMEDIATELY CALL 911 AND NOTIFY THE RELEVANT AUTHORITIES.


This is a legal agreement between Sagejoy LLC (“Sagejoy”), which operates this website (the “Website” or “Site”), and users of our interactive marketplace services. By entering and using this Website, you accept these Terms of Use and certify to Sagejoy that you are 18+ years of age.

1. Our Interactive Marketplace

Sagejoy is an online, peer-to-peer marketplace for connecting both unlicensed, non-professional lifestyle advisors, coaches and mentors (“Sage Mentors,” “Sages,” or “Mentors”) and accredited psychological, social worker and other therapists (“Licensed Professionals”) with prospective clients (“Users”). We are not an advisor, coach, counselor, social worker or psychotherapist, and we do not provide or participate in the services arranged through this Website. While Sagejoy connects Users with Sage Mentors and Licensed Professionals, we do not provide advice, therapy, counseling, social work  or legal or medical services. Our Site is not intended to, and may not be used to, diagnose or treat any medical issue, condition or disease. Users should never disregard, avoid or delay (a) obtaining medical advice from a primary care doctor or other qualified health care provider, or (b) making appropriate medical or mental health appointments, solely because of information on this Site or advice received via Sagejoy from a Sage Mentor or Licensed Professional.

2. Sage Mentors and Licensed Professionals

Sage Mentors and Licensed Professionals alone are responsible for their listings and services offered on this Site. When Users accept a booking, the Sage Mentor or Licensed Professional is entering into a contract directly with that User. Sagejoy is not and does not become a party to contractual relationships among Sage Mentors, Licensed Professionals and Users. Sagejoy does not employ or subcontract, and is not acting as an agent, representative or guarantor, in any capacity, of any Sage Mentor or Licensed Professional. 

3. User Representations

Users represent and certify that they will not circumvent this Site for booking of and payment to Sage Mentors or Licensed Professionals; Users who engage with Sage Mentors or Licensed Professionals or communicate off the Site for booking or payment may be terminated without notice. 

Sagejoy does not offer this interactive marketplace to Users who are less than 18 years of age. By making a booking with a Sage Mentor or Licensed Professional, Users are warranting and certifying to us that you are at least 18 years old. If you are less than 18 years of age, your use of this Site for is strictly prohibited. 

4.  Sage Mentors and Licensed Professional Representations

Sage Mentors and Licensed Professionals registering with Sagejoy on the Site to offer advice, counseling, social work or therapy services warrant and certify (a) by Sage Mentors, that you have the academic and professional experience to competently provide advice and counseling on the matters listed in your Sagejoy profile, and (b) by Licensed Professionals, that you have appropriate academic background, with applicable degree(s), and are duly licensed and accredited by the relevant state and local governmental authorities, to provide the counseling, therapy or social work services listed in your Sagejoy profile. 

All Sage Mentors and Licensed Professionals warrant and represent that (a) they are at least 18 years of age, (b) their answers to the education, employment, licenses and certifications questions submitted at registration or listing creation are true, accurate and not misleading, and (c) all of their professional accreditations and licenses remain valid and in good standing. Each Sage Mentor and Licensed Professional agrees to indemnify and hold Sagejoy harmless from claims of any sort by Users arising out of or related to the advice, counseling or therapy services provided by Sage Mentors and Licensed Professionals via this Site.

5. Prohibited Topics

Sagejoy may not be used by Sage Mentors, Licensed Professionals or Users to solicit, offer or provide advice, counseling or therapy related in whole or in part to: (a) sexual abuse, incest or rape,  (b) suicide, (c) domestic abuse, including child abuse, or domestic violence, (d) legal advice, (e) drugs, (f) illegal activities, (g) violent extremists, (h) hate groups, or (i) fraud/cybercrime. Violation of any of these prohibitions will result in immediate termination without notice or compensation.

6. Confidentiality

All interactions on Sagejoy are absolutely and strictly confidential, whether in person, by video/phone communications, or chat, text message or otherwise. None of the discussions, advice, counseling or therapy offered by a Sage Mentor or Licensed Professional to a User by means of this Site may be disclosed, anywhere or in any form, without the express, written prior consent of the User. Neither the Sage Mentor nor User may post information regarding their discussion on the Internet, social media, or any other form of communication system in a manner that would breach the privacy and confidentiality of the discussion between the parties. Further confidentiality, privilege and ethical obligations may be imposed by professional accreditation bodies and relevant state or local governmental authorities. Use of the Site constitutes a certification by each Sage Mentor or Licensed Professional, as appropriate, that they are in full compliance with the rules and regulations of all such professional and governmental entities.

7. Payment, Fees, Taxes and Refunds

We charge Sage Mentors and Licensed Professionals a transaction fee for the services provided by this Site. Sagejoy’s fee is currently 15% of the booking subtotal, with a minimum $3 transaction fee per booking, to cover costs of our platform, operating expenses and payment processing fees. This fee may be waived during promotional periods. Sagejoy does not share or split fees with any Sage Mentor or Licensed Professional and does not set, recommend or validate proposed prices offered by Sage Mentors and Licensed Professionals for their services. 

Users may not make payments using any method other than the payment processor integrated with Sagejoy.com. By arranging for a booking on this Site, each User agrees that his or her payment account may and will automatically be charged for the agreed price on conclusion of the matter. Except as indicated here in the Cancellation and Dispute Resolution Policy below, payments are otherwise not refundable. 

Sage Mentors and Licensed Professionals are solely responsible for remitting sales taxes, if any, in their home jurisdiction and agree to indemnity and hold Sagejoy harmless against any claim or demand related to non-payment of federal, state or local taxes or fees or any sort.

Free Trials- Minimum Transaction Size $0.50 

For listings where mentors want to provide free trials, the listings will show as $0.50 cost to the User due to there being a minimum transaction size that must be at least equal to Stripe's minimum fee of $0.50 per booking. Sagejoy does not earn anything on these type of listings but it is a great way for mentees to meet new mentors and see if there is a fit, along with helping mentors to collect reviews.


8. Cancellation and Dispute Resolution

Users Cancellation & Refund Policy

IMPORTANT: To process a cancellation, the User must click "Dispute" within 48 hours of appointment in order to start the cancellation process (do not mark the order as 'Complete'). The "Dispute" button is the same button to "Cancel". If the "Dispute" button is not clicked within 48 hours of the transaction date, then the booking transaction will be automatically marked as Completed and the funds will be in process of transferring to the Mentor’s or Licensed Professional’s bank. It will be too late for a refund. Similarly, if the booking transaction is (accidentally) marked as “Completed”, then then funds have already begun the process of transferring to the Mentor’s or Licensed Professional’s bank. In both cases, the User will no longer be able to obtain a refund. This supersedes the policy below. Furthermore, clicking “Dispute” does not guarantee a refund as Sagejoy admin needs to review each situation and manually refund each Buyer, upon Sagejoy Admin approval of the refund request. After a refund claim/dispute has been approved by Sagejoy, Users who booked with Stripe will receive their refund less fees (15% platform commission & Stripe's fees) within 5-10 days of approval.

>24 Hours Cancellation

A cancellation is allowed any time up to 24 hours before a confirmed appointment, without penalty, except for our platform commission and Stripe processing fees. A confirmed appointment is when the Mentor or Licensed Professional accepts an appointment request by the User (a “Confirmed Appointment”). 

<24 Hours Cancellation or a fully missed appointment

If a User cancels less than 24 hours before a Confirmed Appointment or completely fully misses an appointment, the first hour is non-refundable. The User will be refunded the remainder of the appointment time if more than 1 hour was booked (less Sagejoy Fees and Stripe processing fees). 

Exception: Cancelling a same-day Confirmed Appointment

If a User cancels a same-day Confirmed Appointment (meaning it was booked, accepted and then cancelled within 24 hours of the appointment), the cancellation fee is a flat fee of $15 or the rate for the first hour booked, whichever is less. For example, if you booked 3 hours at $20/hr, your cancellation fee for a same-day appointment would be $15. On the other hand, if you booked 3 hours at $10/hr, your cancellation fee for a same-day appointment would be $10 instead of $15.


Mentors and Licensed Professionals Cancellation Policy

Mentors and Licensed Professionals must fulfill their meetings after they have accepted the appointment request, as that becomes a Confirmed Appointment, and may not cancel bookings on a regular basis or without cause. Cancelling excessive bookings will affect Mentors’ and Licensed Professionals’ reputation, status and/or ability to continue using the Site.  In order to cancel a Confirmed Appointment, Mentors and Licensed Professionals must contact Sagejoy in order for the Site admin to manually cancel the appointment and refund the User. 

Disputes

We encourage Users, Mentors and Licensed Professionals to try and settle conflicts between themselves. If for any reason this fails or if you encounter non-permitted usage on Sagejoy, you must first click the "Dispute" button before contacting Sagejoy for assistance here. 

(a) IMPORTANT: The "Dispute" button is the same button to "Cancel". If the "Dispute" button is not clicked within 2 days of the transaction date, then the booking transaction will be automatically marked as Completed and the funds will be in process of transferring to the Seller's bank. It will be too late for a refund. Similiarly, if the booking transaction is (accidentally) marked as Completed, then then funds have already begun the process of transferring to the Mentor or Licensed Professional's bank. In both cases, the Users will no longer be able to obtain a refund. This supersedes policy below. Furthermore, clicking “Dispute” does not guarantee a refund as Sagejoy admin needs to review each situation and manually refund each Buyer, upon Sagejoy Admin approval of the refund request. After a refund claim/dispute has been approved by Sagejoy, Users who booked with Stripe will receive their refund less fees (15% platform commission & Stripe's fees) within 5-10 days of approval.

(b) If you end your appointment before the time is up, you will not be due a refund as the Mentor or Licensed Professional has already allocated and blocked off the time on their schedule for you. Please bear in mind that there was an opportunity cost to having you on their schedule.

(c) Unfortunately, there are no refunds if you do not like, agree with or are not satisfied with the advice your Mentor has given. The time a Mentor spends with you has passed and payment is owed for the Mentor’s time. If the Mentor recommends more meetings before they feel comfortable to give you complete advice, please recognize that this may be in your interest as a User in order to receive the best possible advice. Users are always free, of course, to book an appointment with another Mentor or Licensed Professional going forward if you are unhappy or not satisfied for that or any reason.

(d) For all other scenarios, again, please first click the "Dispute" button (only available up to 2 days before the transaction is automatically completed and funds are transferred to the Mentor’s or Licensed Professionals’ bank account), and then contact customer support under the Contact Us form if you believe your case is a special circumstance and we will review your refund claim/dispute and reply within 2 weeks, usually much sooner. 

After a refund claim/dispute has been approved by Sagejoy, Users who booked with Stripe will receive their refund less fees (Sagejoy Fee & Stripe's fees) within 5-10 days of approval, depending on bank processing times.


9. Direct Contact

It is prohibited for Sage Mentors and Licensed Professionals to include contact information (phone numbers, emails, chat IDs, addresses, etc.) on a listing or profile page. Profiles or listings that contain contact information will not be approved and will be removed. Once a paid booking has been arranged on the Site, contact information may then be mutually shared between a Sage Mentor or Licensed Professional and the User who has booked services via the Site.


10. User Generated Content

All listings, profiles, descriptions and other user generated content posted on the Site (text, images, etc.) remain the property of the respective User, Sage Mentor or Licensed Professional. Posting content, however, grants Sagejoy a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, publish and maintain all such content for purposes of our interactive marketplace, including external marketing & advertising initiatives, such as Facebook, Google and Instagram ads or postings. By posting any content, each User, Sage Mentor and Licensed Professional warrants that they have full legal rights to the content and certifies that the content does not infringe the copyright, trademark or other legal rights of any third party. Third parties who believe user generated content posted to this Website infringes their rights may request a “takedown” by submitting an appropriate notice under the DMCA (Digital Millennium Copyright Act) to Sagejoy. No pornography, illicit or illegal photos or content are allowed to be posted or submitted and may be removed without notice. We reserve the right, at any time, to remove user generated content at our sole discretion, such as removing backlinks to external websites.


11. Acceptable Use

We retrain the right, at our sole discretion, to remove any User, Sage Mentor or Licensed Professional from the Sagejoy platform and to terminate a User or Sage Mentor, with or without cause, without compensation. We may terminate a User, Sage Mentor or Licensed Professional for any reason, including but not limited to: (a) illegal, sexual or pornographic activities or offerings on the Sagejoy platform, (b) cyberbullying, (c) threatening, violent or foul language, (d) receipt of a request to be removed, (e) inactive usage of an account over more than six months, (f) posting or sharing details of an appointment or other violation of confidentiality, (g) requesting excessive refunds or transaction disputes, (h) breach of these Terms of Service, (h) discussion of Prohibited Topics, and  (i) if and to the extent required by governmental authorities.

12. No Guaranty or Warranty

Sagejoy has no control over and does not guarantee (a) the existence, quality, safety or suitability of any listings or profiles, (b) the truth or accuracy of any listing or profile descriptions, ratings, reviews or other content, or (c) the performance or conduct of any Sage Mentor or Licensed Professional. We do not endorse any of the Sage Mentors or Licensed Professionals posting listings on or offering services via our Site. 

Any reference to a Sage Mentor or Licensed Professional being “verified” (or similar language) only indicates that the Sage Mentor or Licensed Professional, as appropriate, has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by us about any Sage Mentor or Licensed Professional, including of their identity or background or whether any Sage Mentor or Licensed Professional is trustworthy, safe or suitable. You should always exercise due diligence and care when deciding whether to book an appointment with a Sage Mentor or Licensed Professional posting listings on this Site.

13. Availability

Due to the nature of the Internet, we cannot guarantee the continuous and uninterrupted availability and accessibility of the Sagejoy platform. We may restrict the availability of the Website, or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the functioning of the Sagejoy marketplace. Sagejoy may improve, enhance and modify the Site and introduce new Sagejoy services from time to time, which might interfere with the availability and accessibility of the Sagejoy platform.

14. Non-Circumvention and Non-Competition

Sage Mentors, Licensed Professionals and Users may not use, copy, adapt, modify, sell, transfer or exploit the Sagejoy platform or content, except to the extent you are the legal owner of specific content and as expressly permitted in these Terms. No licenses or rights are granted to Sage Mentors, Licensed Professionals or Users by implication or otherwise under any intellectual property rights owned or controlled by Sagejoy. So long as they remain registered with this Site, Sage Mentors and Licensed Professionals are prohibited from competing, directly or indirectly, with the business of Sagejoy. 

15. Disclaimers and Liability Limitations

If you choose to use the Sagejoy platform or services offered on our interactive marketplace, you do so voluntarily and at your sole risk. The Sagejoy platform and services are provided “as is,” without warranty of any kind, either express or implied. WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES TO THE FULEST EXTENT PERMITTED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Neither Sagejoy nor any owner, member, affiliate, officer, director, employee, attorney or agent of Sagejoy shall have any liability with respect to, and each User, Sage Mentor and Licensed Professional hereby waives, releases and agrees not to sue upon, to the fullest extent permitted by applicable law, any claim for any special, indirect, incidental or consequential damages suffered or incurred with, arising out of or in any way related to the Sagejoy platform or services. In no event shall Sagejoy be liable for monetary damages in an amount greater than the applicable, aggregate fees paid to us by a User or owed by us to a Sage Mentor or Licensed Professional.

16. Arbitration

In the event of any controversy, dispute or claim relating to these Terms of Use, the Sagejoy platform or services offered on our interactive marketplace, you agree to try to settle the dispute informally and in good faith (including by informal settlement negotiations and mediation). Should our informal efforts to resolve a dispute fail, all disputes shall be settled by binding arbitration conducted in New York, New York, under the arbitration rules of the American Arbitration Association then existing, in an individual capacity without any class or class action status. Judgment on a resulting arbitration award may be entered in any court of competent jurisdiction with the prevailing party entitled to its costs and reasonable attorneys’ fees.

17. Jurisdiction and Choice of Law

These Terms of Use are governed by and will be construed under the laws of the United States and the State of New York, exclusive of choice of law principles. Subject to the arbitration provision above, use of this Website constitutes your agreement and consent that disputes regarding the Terms, the Sagejoy platform and services offered or purchased through this Site shall be resolved by the federal and/or state courts in New York, to which you irrevocably consent to personal jurisdiction.

18. Updates

The Terms of Use may be updated at any time with or without notice to Users, Sage Mentors and Licensed Professionals. You should periodically review these Terms. If you are unwilling to abide by revisions or changes to these Terms, your sole recourse is to stop using the Site and the Sagejoy platform.